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AmericanMuscle..

Discussion in 'Good Guys/Bad Guys' started by the5.ohh, Jul 13, 2014.

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  1. Jul 13, 2014 #1
    the5.ohh

    the5.ohh Legend

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    July 5th I placed an order for the 3.55 Gear Kit. This purchase includes 3.55 Gears, Bearings & Install Kit, Gear Oil and Friction Modifier. Now since this was Friday afternoon, the items weren't shipped until Monday. I received the Gear Oil, Friction Modifier and Install Kit the following day, Tuesday July 9th.. The Gears were missing so I made a phone call and spoke to a rep from AM, the gears weren't shipped and they would be shipped the following day (Wednesday) and I WOULD HAVE THEM BY FRIDAY THE LATEST. AM is one day shipping to me since they're in Pennsylvania and I'm in New York. Thursday comes, nothing. Friday comes, nothing. So I called Friday night and explained to a rep my issue, yet again, and was told nobody ever shipped it and a supervisor didn't approve the order. Now how is this made my problem? I placed an order July 5th, today is July 13th and the gears still weren't even shipped! The rep told me they would have it out A.S.A.P which means Monday they'd ship it, and MAYBE this time if they're not jerking me around I'd have it Tuesday. Now you're telling me it takes 7 business days to ship out a damn set of gears? I don't get it. I've spent thousands, so has my brother, friends, family etc.. And this is how loyal customers get treated? 3 Different occasions I was told the gears will be going out you'll have it, sorry for this, sorry for that. Sorry today sorry tomorrow, I paid for the damn gears and I still don't have them. They knew how to approve my credit card for the $244.xx charge right? But not ship out the gears? The best is when I asked about adjusting the bill the rep says the supervisor will send a credit.. They send me a $10 credit that can only be used on the phone. Seriously? I'll be doing business else where, seems like AM's service has gone down recently.
     
  2. Jul 13, 2014 #2
    g36 monkey

    g36 monkey Moderator Staff SN95 Supporter

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    that's a bid odd, have never had any trouble with them. sorry your experience was lackluster
     
  3. Jul 13, 2014 #3
    the5.ohh

    the5.ohh Legend

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    Yeah it is. Not the first problem I've had with them either. Sucks because they have fair pricing, fast shipping. Oh well.
     
  4. Jul 13, 2014 #4
    D3VST8R96GT

    D3VST8R96GT Well-Known Member

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    10$ store credit?..... sad.
     
  5. Jul 13, 2014 #5
    330CubeGt

    330CubeGt Well-Known Member

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    That is bullshit!

    Sent from my SGH-T999 using Tapatalk 2
     
  6. Jul 13, 2014 #6
    Ferocious

    Ferocious Post Whore SN95 Supporter

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    No offense to AM but I stopped ordering from them about a year ago because I can easily find places where parts are cheaper. LMR And CJPP always seem to beat their prices lol.
     
  7. Jul 13, 2014 #7
    FivepointSlow

    FivepointSlow Well-Known Member

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    To be honest I only order from them because I find their site is easy to navigate and I always get parts from them next day as long as I order before 5PM..
     
  8. Jul 13, 2014 #8
    DeepList

    DeepList Administrator Admin SN95 Supporter

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    Didn't you send wheels back to them like 3 times? If you're having so much trouble, why continue to spend money there? You're probably blacklisted.
     
  9. Jul 13, 2014 #9
    the5.ohh

    the5.ohh Legend

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    Yeah a whopping $10. Not even like 6% of what the order cost.. Nice service, big fck you and have a nice day right
     
  10. Jul 13, 2014 #10
    the5.ohh

    the5.ohh Legend

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    Yeah I did. I was able to find the best deal thru them for the gears with my discount code.. I'll be shopping else where indefinitely
     
  11. Jul 13, 2014 #11
    Sinned83

    Sinned83 Well-Known Member

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    1a. LMR
    1b. CJ PONY
    3. AM
     
  12. Jul 14, 2014 #12
    copmagnet

    copmagnet Active Member

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    Yea, I've noticed a decrease in customer service.
     
  13. Jul 14, 2014 #13
    DeepList

    DeepList Administrator Admin SN95 Supporter

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    I'm not joking about the blacklist. You returned your wheels too many times and they probably got sick of dealing with you. I'm just saying... in the business world, if somebody comes along that wastes too much of your time and/or resources, they either get blacklisted or knocked down on the "customer priority" list. And yes, it really is all about money.
     
  14. Jul 14, 2014 #14
    D3VST8R96GT

    D3VST8R96GT Well-Known Member

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    I see what you did there.....still to high.....
     
  15. Jul 14, 2014 #15
    Sinned83

    Sinned83 Well-Known Member

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    Only because they have a large inventory
     
  16. Jul 14, 2014 #16
    Cpotts13

    Cpotts13 Well-Known Member

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    I almost* always order parts through am. They priced matched the springs that where cheaper on cjs and gave me my 6% forum discount.
     
  17. Oct 14, 2014 #17
    Kboss87

    Kboss87 Member

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    Couldn't agree more with this.

    **Edit: Just saw I'm 4 months late to the party lol
     
  18. Oct 16, 2014 #18
    DropTopPony

    DropTopPony Administrator Staff Member Admin SN95 Supporter

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    better late than never making it at all
     
  19. Jun 19, 2016 #19
    lutter94

    lutter94 Well-Known Member

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    We have a forum discount for am?

    Sent from my SM-G930V using Tapatalk
     
  20. Jun 19, 2016 #20
    DropTopPony

    DropTopPony Administrator Staff Member Admin SN95 Supporter

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    should be good for 6%

    Amstangsfangs
     
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