Ok out of the 4 calls ive had with them, this last one really got me pissed off. So I bought a Steeda Tri-ax shifter from them. When I put my FACTORY shifter on the handle it only fit upside down. I thought it was odd and maybe i just wasnt putting it in right. But i saw that someone else had the same issue and the vendor supplied them a new one. So i called LMR and told them about my issue. I talked to (i forgot his name), and told him my issue. He then replied "well we have a new handle for $34.99". And I was like if its defective, why cant you just give me a new handle? He responds, in a paraphase "They are mass machine, so its very unlikely close to impossible to have a wrong thread". So I told him "so then im stuck with it?" He says "it is probably the shifter". BUT ITS FACTORY AND FITS FINE ON THE STOCK HANDLE!. He said if i want a tight fit it would need to be upside down, if i want it to be the right way it would have to be lose. WHO THE HELL WANTS A LOSE SHIFTER??? So in the end im stuck with a potentially defective product because LMR doesnt think its possible to sell defective products, UNBELIEVABLE!. If it wasnt for them being the only vendor for certain products, I would definitely buy else where. If i would of paid attention to his name I would of reported him to a manager.