Reply to thread

Message: <blockquote data-quote="birel21y" data-source="post: 592174" data-attributes="member: 10157">And thats after this conversation;Hello everyone, I'm writing today in frustration after many years of satisfied products andservice from BBK. I recently purchased an adjustable clutch quadrant andcable, and had the cable snapped on me 4 days after I installed it. I calledBBK direct the day after and was told I would not be given a refund or anexchange, and was "out of luck". The same answer was given to me after Icalled regarding my brand new x-pipe would not seal, and I spent hundreds ofdollars having a muffler shop attempt to get it to seal. I still to this dayhave a leak. On my headers, they were not completely sealed when welded andalso leaked. Everyone in the mustang world knows how difficult and timeconsuming to install long tube headers on a 4 valve modular engine in amustang. After a 9 hour install, they had to be taken off, and re-welded onthe flange and the whole 9 hour process was started over again. This is onlya handful of problems I have delt with in the past few years.I understand every car is different, and there has to be some lenience withthe outcome. But with every car I do an install on, it seems to be worse. Ihave many customers and personal friends that I GREATLY recommend yourproducts to when I work on their cars, but now it seems like I might need togo somewhere else for my needs. I have spent tens of thousands of dollarsover the years for genuine BBK products, and now I don't know why I did. Irun your decals all over my road race car and have everything legal that youoffer on the car. Every single mustang I own has quite a few BBK products.After a slight problem with an install with SLP exhaust, they quickly sendout a replacement, and a pre-paid return label FREE OF CHARGE. - This isthe kind of service I appreciate even after a few orders and the type ofeconomy we are set into. I wish for us to continue a great business relationship in the future, butI'm afraid if this does not get resolved, I personally cannot risk loosingcustomers over a reputable company like yours not taking care of theimportant type of customers like me in this type of economy. Thank you foryour time and response back.</blockquote>