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Message: <blockquote data-quote="Fryrice" data-source="post: 185723" data-attributes="member: 8532">COST COST COST COST ,I cant say it enough. YOU want experts ,then your gonna pay dealership prices. And if Advance/Autozone had dealership prices, they would go outta business cuz we wouldnt need them . Low prices for their customers is the core of their business.I can assure you that if Advance could have experts behind the counter for $8 an hour they would. But the fact is ,if they are gonna keep prices cheap so you/I can afford them,then they are not gonna be paying expert/pro wages. And most people that are "experts" dont apply for jobs at Advance/Autozone because they are paid what they are worth somewhere else. No thats not always the case,but thats usually the case. Keep in mind that the jobs at these stores are very important,and they provide a lot of free services that are valuable to you and I. Free battery check,free code checking,free battery installation etc. Those services are important to a lot of people.Im not "content" with checking my parts ,I just realize that if Im gonna get a cheap deal on parts then I dont expect 30 year professionals behind the counter. I tell them what I need,they go get it ,bring it back and set it on the counter..... So right there I have a chance to hold it , look at it .compare it to the old part. Unless your store sneaks it into your trunk when you aint lookin,you have that same chance to check it to. Being a person exposed to QA/QC ,you should know more than anyone that you cannot hold humans 100% accountable for the delivery or build process. You have to have multiple "error proofing" devices and stages in the process. In this case,you are an inspector. And you have to inspect it before you leave the store. The same way you should check your order when you leave the drive-thru at BK or McD's.Again,it all goes back to cost. If you want parts that are 50% cheaper than a dealership,you are not gonna get the Bob Villa of automobiles behind the counter 100% of the time. Are all the parts guys novices ? No. Ive met a few that knew more about cars than I did. So that made me lucky in those cases. But I dont expect that everytime. McDonalds has enough room on their registers to fit pictures on the registers .Advance has thousands of parts in their store. I dont think theres a register big enough for them. Besides an engine block is a little bit bigger than a sausage biscuit. Look,if Advance/Auto could give you auto wizards with the prices they have,you wouldnt see repair shops,paint shops,tire shops etc on every corner. Because Advance would put them all out of business. Im not saying you should expect incompetency every time ,and I understand your frustration. But in that same token,understand that your going to a parts store that pays low wages ,has cheap parts , a ton of overhead ,lots of free services ,has thousands of convenient locations and has THOUSANDS of parts for hundreds of different vehicles. You being in the manufacturing business should know what that translates to. Keeping costs down and making YOU the final QA/QC inspector. I dont know every single part on MY car and I work on it all the time. I damn sure dont know everything about my neighbors car that isnt a Mustang.BTW -Did I mention that I work in the public relations department at Advance ? lol.</blockquote>