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Message: <blockquote data-quote="95riosnake" data-source="post: 525866" data-attributes="member: 8100">A couple weeks ago, I had a front caliper go bad, so I ordered a 10th anniversary front caliper kit from buyfordracing.com. I went to install them a couple days ago, only to find they didn't come with banjo bolts, and neither my stock ones, or the ones that came with my stainless lines would fit. I was pretty unhappy to have to wait till midway through next week and pay $18 for the two bolts, so I thought I would send the company an email and tell them they should advertise them as not coming with all necessary hardware for the install. What I got in response to my email was extremely unprofessional. Enjoy:My initial email:----- Original Message -----> From: <a href="mailto:dmcconne@vt.edu">dmcconne@vt.edu</a>> To: <a href="mailto:infodpm@comcast.net">infodpm@comcast.net</a>> Sent: Saturday, March 21, 2009 11:44:15 AM GMT -05:00 US/Canada Eastern> Subject: problem with 10th Anniversary caliper kit> > I recently bought a 10th Anniversary cobra caliper kit from you. I went to> install them on my 95 cobra, only to find that neither my stock banjo bolts,> nor my bolts from my new braided stainless brake lines will fit. Why did> these> calipers not come with a banjo bolt? I mean come on. All they have is a> rubber> plug. I would think that since these are brand new calipers, you would not be> expected to use your old banjo bolts. I am now having to put the car on hold> for several days while I wait for my ford dealer to get them, and then I get> to> pay $18 for two bolts. In the future, you should advertise them as coming> WITHOUT necessary hardware, as they come with none, other than the retaining> pin to hold the caliper into the bracket. I just felt that I should contact> you> about this because I am very unhappy.> > my order number was 6461.> > -Dan McConnellResponse #1:Quoting <a href="mailto:infodpm@comcast.net">infodpm@comcast.net</a>:> â€¢ Replacement front calipers with brake pads> â€¢ Fits 1994-04 Mustang Cobra, Special Edition, and Mach 1 Mustangs> â€¢ Can be used on? M-2300-K ? SHD Brake kit with the use of? M-2321-A> ? hardware kit> > > > > Sorry that wasn't clear enough for you. Should we include EVERTHING else that> is connected to the caliper like the chassis of the car? Take some personal> responsibility here. If you didn't know what was necessary you should have> asked questions PRIOR to ordering. The rubber plugs are to keep contaminates> from getting inside the caliper.-Ok, so apparently in that little area of part number nonsense, it somehow told me...but is that any way to respond to a customer? no. BUT wait it gets better! He decided to email me again, as if he had not been unprofessional enough the first time:Response #2:Quoting <a href="mailto:infodpm@comcast.net">infodpm@comcast.net</a>:> > > Sorry, now I see your email address and it all makes sense.I could not believe that a company would email someone back in such an unprofessional way. So I emailed them back, and I am sure to receive a response, which I will post here if I do.My response:Quoting <a href="mailto:dmcconne@vt.edu">dmcconne@vt.edu</a>:> I'm glad that you have something against Virginia Tech, very professional> thing> to include in an email. I will make sure to post this email in every mustang> forum I belong to. I was not expecting you to send me banjo bolts, merely> just> letting you know that in the future, you should include in the description> that> it does not come with all necessary hardware, that is all. But thank you for> insulting me. I will make sure to never buy from you again.Just thought I would share this with everyone. The response I would expect from a company would be "I am sorry for the confusion, but it shows here (insert that part number section) that you would need a hardware kit. We will try to make it more clear in the future." but instead I got some kind of personal belittling, which is completely unprofessional and childish. Not the way to thank a customer for spending $250 with your business, especially in economic times when the automotive aftermarket should be glad people are spending money on these pleasure vehicles.</blockquote>