american muscle horrible customer service

Discussion in 'Good Guys/Bad Guys' started by blk98gtvert, May 1, 2014.

  1. blk98gtvert

    blk98gtvert New Member

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    i ordered 18 inch black chrome saleen wheels for my 98 gt. two days after i ordered them they sent me an email saying the wheels were on back order. about a month later the 18x10s were in stock so they sent me those. when i opened the box one wheel was damaged so i had to send it back. i received the new one about a month later. after lots of calling and checking on the status of the 18x9s they kept telling me every time they are for sure coming in next month. randomly after 7 months of waiting i get one 18x9 so now i have 3 wheels it has now been a year of waiting still haven't got my complete set. i just sent them back because that is ridiculous to wait that long for wheels. i was tired of them lying to me everytime i called i recently spent 5 grand on bolt on this past summer i wish i went elsewhere with my business. i found them cheaper and in stock on cjponyparts.
     
  2. TanTop94

    TanTop94 Well-Known Member

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    That's crazy, most people speak highly of AM. Hell we even have some members that work for them. Sucks to hear that.
     
  3. whiplash473

    whiplash473 Moderator Staff SN95 Supporter

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    No doubt, this is the first bad thing I've ever heard about from them. Their customer service is usually almost unmatched.

    Sent from bored/stroked HTC One
     
  4. FivepointSlow

    FivepointSlow Well-Known Member

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    Their customer service via email is non existent... Everytime I email them I never get an email back. Always have to call.


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  5. sxynerd

    sxynerd Well-Known Member

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    That's what you get for wanting to be like everyone else, lol.
     
  6. lutter94

    lutter94 Well-Known Member

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    I think I've heard other negative things about buying wheels thru them. Everything else is great. Spent a few hundred, then got an email, spend 100 get a free banner. Sent an email, said I had bought a lot lately, they sent a tracking number, A+ in my book.
     
  7. joser714

    joser714 Member

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    Got that banner too after buying my manifold and other exterior stuff plus fuel filter what was odd to me was that everything shipped separately
     
  8. Sinned83

    Sinned83 Well-Known Member

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    Your better off the quality of their wheels sucks anyway. I have never had an issue with their customer service though
     
  9. Ferocious

    Ferocious Legend SN95 Supporter

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    I've always had good luck with their customer service. However I agree their wheels seem to always have problems. It seems their finishes always flake or have some sort of issue. Although most of the time they'll handle the problem accordingly, the fact that most people have problems with their wheels to begin with should be a problem they address. I will probably never order wheels from them, but other products absolutely.

    Also, please don't email companies with issues. It's much better to have a 1 on 1 conversation with a rep or sales person than to talk via email behind a computer screen. It's much easier for someone to ignore you or beat around the bush in an email.
     
  10. the5.ohh

    the5.ohh Legend

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    Um.. Here's a negative.. When they sent the wrong gaskets for my bro's throttlebody and it caused an issue. They basically said go **** yourself, your own your own. Other than that, they're pretty good.
     
  11. DeepList

    DeepList Administrator Admin SN95 Supporter

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    Meh... this is true for large companies that have dedicated customer service departments but it really depends on who you're dealing with. For me, I'd rather people email me instead of call. Quite frankly, I don't have time to stop what I'm doing constantly and answer the phone. And likewise, I don't have time in my day to call people and play phone tag. I'm on the road a lot. I'm always doing something, and I'd much rather correspond via email and I encourage my customers to contact me using that method first, rather than blowing up the phone.
     
  12. Ferocious

    Ferocious Legend SN95 Supporter

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    True, but after emailing a company about a problem and getting nowhere after several months, it might be time to pick up a phone and let them have it.
     
  13. DeepList

    DeepList Administrator Admin SN95 Supporter

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    Agreed. The longest an email from one of my customers may sit unanswered is a day or two if it's the weekend or I'm super swamped.
     
  14. FivepointSlow

    FivepointSlow Well-Known Member

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    It's not so much they beat around the bush with my emails but they literally DO NOT respond to them. For awhile they'd always be good about replying to an email within a buisness day or so. But then suddenly email after email ignored. I sent a good 5 or 6 emails about one thing I didn't have time to call about. No answer. I finally got a member on here that works for AM to personally take care of it for me. But honestly you're a company that has a email specifically for support that's called [email protected]. Reply to my damn email.
    Lmao


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  15. ttocs

    ttocs Legend

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    yea if I do not hear back in a day or two then I am calling. it is unfortunate but who knows what the true story on their end was.
     
  16. Orange 94

    Orange 94 Moderator Staff SN95 Supporter

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    meh... I like emails. And if a company expects me to buy their products I expect them to figure out email.

    I like emails for a number of reasons:
    1. I hate talking on the phone, I just do.
    2. Emails are 100% recorded, I don't need to worry about missing info, recording wrong info or remembering anything. And vise-versa on the companies side. Its all stored. I like stuff in writing.
    3. Your contact information is there. If you call someone and they say they'll get back to you, but forget to get your contact info they're not going to get back to you. I've done that before at jobs... it happens.
    4. I can do it on my own time. They don't need to be open and I don't have to be put on hold. Especially if there's a time difference it might be hard to get a hold of the company during store hours.


    I think its just as easy to ignore someone on the phone "uh huh uh huh, okay I'll take care of it".

    Emails are so common and widely used, I expect a company to be able to provide a decent service through email or they won't be receive my money again.






    As for AM. Just ordered a coil from them. Everything went smoothly, I was happy. But I've never had to deal with their customer service, usually I hear nothing but good though.
     
  17. venomisback

    venomisback New Member

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    That sucks. AM really took care of me when I had an issue with a wheel/tire combo I bought. One wheel had a small bend on the lip. I called AM, sent pics, and they sent me a new wheel and tire within days.

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  18. Cpotts13

    Cpotts13 Well-Known Member

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    Am has been exceptional for me. I had a set of Bullitts I bought from them. After 11 months the chrome started chipping. They sent me a new set free of charge. With my latest set of rims they forgot to send one of the center caps. They promptly shipped one to me.

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  19. RichV

    RichV Well-Known Member

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    I'm a little shocked to see a Corporation such as AM to have bad service. Sounds like the situation was definitely out of the norm, but as the customer there would be no way in hell I'd let it go along as the OP did.

    As bad as i sounds you need to be the squeaky wheel (no pun intended), gimme my money back 100% if you can't complete the order. If you don't get 100% of the order to 100% satisfaction, they need to make it right. But if you wait forever plus a day, good luck getting satisfaction.

    Bummer to hear it man, we all buy tons of stuff online.
     
  20. Cpotts13

    Cpotts13 Well-Known Member

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    ^ agree.
    I mean.. what the heck where you thinking while you where waiting a year for a wheels?

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