Well fellas, its never a good time when you have to deal with bad customer service, no not bad horrible. But i feel like it is our duty to share our experiences with everyone so it can be taken into consideration when purchasing from them. The company in question is stang mods and the part in question is a MAC o/r x pipe. On November 30th the order was placed for said part. As I patiently waited without any email or phone confirmation from Stang Mods and received nothing I decided it was about time to give them a call. The day I first attempted to call them was December 22nd and after they wouldn't answer their phone or email messages I was finally able to get ahold of someone. He stated that the product was to ship that week. Fast forward to today, January 13th, still no email notification or said product!!! I think this is a bit ridiculous in my opinion especially the lack of customer service. FYI the part is not on backorder, there website says it is "in stock" and usually ships within 24 hours. Link to said product... http://www.stangmods.com/MAC-Off-Road-X-Pipe-X9920-p/00884.htm I will give them to the end of the day to be in contact with me ( i left them a voicemail and email) before i dispute it on my card... This is such a shame.